1. What We Collect
Kyntic collects two categories of data: customer account data and safety operation data.
Customer account data is provided by you during onboarding:
- Name and email address
- Phone number (for text alerts when a command is blocked)
- Billing information (processed by our payment provider we do not store credit card numbers)
- Robot and rule configuration (your machine's limits and your safety rules)
Safety operation data is generated by the Kyntic box at your site:
- Command metadata: which command was sent, when, and which robot it was for
- The decision for each command: passed, or blocked and the reason why
- Device health: status of the AI judge, the safety core, and the failsafe relay
2. What We Do Not Collect
The Kyntic box is configured to never capture or store:
- The raw contents of your AI model, its weights, or its prompts beyond what is needed to evaluate a command
- Camera or sensor imagery beyond the measurements needed to enforce keep-out zones
- Unrelated network traffic on your site
- Personal data about the people working near the robot
We retain the command and safety metadata needed to make and prove each safety decision, and little else.
3. How We Use Your Data
| Data | Purpose |
|---|---|
| Email address | Account communication and provisioning notifications |
| Phone number | Text alerts when a command is blocked |
| Robot limits and rules | Configuring the two safety checks |
| Command metadata | Evaluating each command and improving rules |
| Block history | Audit-ready safety evidence and your records |
4. How We Store Your Data
All safety operation data is encrypted in transit using TLS 1.2 or higher and encrypted at rest using AES-256.
- The append-only audit log of commands and blocks is stored with tamper-evident, cryptographic signing
- Local copies on the box are held in an encrypted database
- Each box authenticates with unique credentials that can be revoked instantly
5. Data Retention
- Safety audit logs: retained for the period your compliance or insurance requirements call for
- Account data: retained for the duration of the subscription plus 30 days after cancellation
6. Data Sharing
We do not sell, rent, or share your data with third parties for marketing purposes. Your data may be shared only in the following circumstances:
- With our infrastructure and payment providers, under data processing agreements
- When required by law, subpoena, or valid legal process
- To protect the safety of any person or the security of our systems
7. Your Data Rights
You may request:
- A full export of your safety audit data at any time during your subscription
- Deletion of your account data within 30 days of subscription cancellation
- A copy of all data we hold about you
- Correction of inaccurate account information
To exercise these rights, contact us via our contact form.
8. Cookies and Tracking
The Kyntic website does not use cookies, analytics trackers, or any third-party tracking scripts. We do not track your browsing behavior.
9. Changes to This Policy
We will notify customers of material changes to this policy via email at least 30 days before the changes take effect.
10. Contact
For privacy questions or data requests, contact us at our contact form.